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FAQ's
(Frequently Asked Questions)

What do you do?
What do you do with the dog poop after you pick it up?
How much do you charge for this unique service?
Are there any hidden charges?
Do I have to be there when you're there?
How do I leave you a key to get into my yard?
How do I start up service?
Do I need to tie up my dog when you service my yard?
Do you work in the rain?
Do I have to sign any contracts?
How long have you been in business?
What other services do you provide?

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What do you do?

Scoop Masters comes to your house regularly and cleans up what your dog leaves behind. We are a dog poop pick up service!

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What do you do with the dog poop after you pick it up?

We throw it on your neighbor's lawn and leave a business card. Actually we bag it and throw it away in your trash can. If that's not possible or desired, we haul it away for you.

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How do you charge for this unique service?

We charge by the pound. Not really!  It depends on how many dogs you have and how often we visit your home. For instance: one dog, once a week service is only $45.00 per month, and $2.00 a week for each additional dog. For more frequent cleanings, visit our rates page, or give us a call toll free at 800 787-7667. We also provide one time clean ups.

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Are there any "hidden" charges?

If we tell you... then they are no longer hidden. So, we had better tell you. The only additional charge would be an additional fee for the first visit, IF your yard has not been cleaned up in a long time. Now if you're the type that cleans your house before the cleaning person arrives... STOP! The surcharge is only $10.00 or $15.00 depending how long it takes.

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Do I have to be there when you're there?

No. Most people work during the day and find it difficult to arrange a time to be home. However, if you want to be there the first day, for whatever reason, we can arrange a time to meet you and your dog. Just let us know!

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How can I leave you a key to get into my yard?

Most people leave a spare key in an envelope taped to the gate. If that's not feasible, then we will find a way.

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How do I start up service?

It's easy to start up service. In most instances, all it takes is a phone call and about two minutes later... you're ready to go. Everything can be done over the phone and you are billed through the mail. We are gone most of the day ('cause its hard to see at night) so don't be afraid to leave a message on the answering machine. Just be sure to leave your home phone number and if you want, your work number. We will attempt to call you the same day!

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Do I need to tie up my dog when you service my yard?

No, unless you know your dog is a ruthless man eater. (We'll be sure to send a woman)  Most of the time the only problem we have with dogs is that they want to be petted and jump up on us. They know which pocket we keep the dog biscuits in! If your dog is on a special diet, or you just don't want us to give them a treat, let us know. We use only high quality, healthy and nutritious dog biscuits.

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Do you work in the rain?

Depends how hard it's raining. If it's just a light drizzle, we usually work. If it's a constant downpour, we don't.

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Do I have to sign any contracts?

Yes. Actually, a service agreement. Nothing too legally binding, but simply giving Scoop Masters permission to be on your property to pick up dog poop and to outline our policies and procedures. There is no minimum service, and you can cancel anytime with a phone call.

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How long have you been in business?

Scoop Masters has been a licensed business since 1988.

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What other services do you provide?

We provide a wide array of services, such as:

Hose off and disinfect dog runs;
Condominiums, Apartments;
Homeowners associations;
Pet Waste Station Sales, Installation and Maintenance;
Parks, Roof tops;
Bike paths;
Sand boxes;
One time clean ups;
Gift certificates;
Free estimates;

 

And most important: A 50% discount for referrals! So tell your friends, family, neighbors and co-workers about Scoop Masters Dog Poop Pick Up Service, and let US do the dirty work for you!

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Scoop Masters
Dog Poop Pick Up Service
P.O. Box 2325, Santa Clarita, CA 91386-2325
800 787-7667 or 800 PUP-POOP

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